Cannot access my wordpress site
Replies: 3 I am unable to access my old wordpress page. I thought I had the correct email address, but it’s not sending verification emails there. I’m unable to go through the recovery process because...
View ArticleSite set to public, but still not on Google
Replies: 5 Hello,I have previously had my site viewable on Google. But after taking it offline and reworking it I can’t see why it’s not there.What am I missing please?I’ve set the site to public.
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Good uploaded images look bad.
Replies: 7 We’re building a presence for my sister’s art so the images are the KEY element of the site. However, every JPG I’ve uploaded that looks great on the computer, looks soft and distinctly...
View ArticleRestore Site After Missing Renewal
Replies: 1 Need to restore WP Business site after missing the renewal date less than 30 days ago. WordPress guide states backups are kept for 30 days before being discarded. When navigating to...
View ArticleUsing WordAds.
Replies: 2 I have gone through all the steps suggested by the chat. I still have this message: Your site cannot participate in the WordAds program. This is the only reason I upgraded yesterday. Do I...
View Articleback-up
Replies: 8 We recently moved our website from WordPress.com to Squarespace.com but realized after the fact that our website manager didn’t create a back-up of all of our WordPress.com pages first. Now...
View ArticleI made a mistake with email in woocommerce
Replies: 1 I wrote the wrong email for woocommerce. I wrote (email visible only to moderators and staff), instead of (email visible only to moderators and staff) I am stressed, what do I do? I cannot...
View ArticleRequest to Update Payment Currency
Replies: 2 I would like to submit a request to update my payment currency to USD. Please let me know if you need any additional information to process this request.
View ArticleI have a Premium Plan and Customer Support is not answering.
Replies: 5 I’m trying to launch my business, and am having trouble with the images on my site reading as clickable from my screen reader; despite them having no links associated with them. I’ve also...
View Articledomain disconnected
Replies: 1 Hi, May I ask how to resolve this issue? It says My website doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site. My NameCheap will...
View ArticleDNS Records Aren’t Pointing To Your Site
Replies: 1 My site (http://www.secondstarts.org) has said ‘Jetpack is unable to connect to your domain because your domain’s DNS records aren’t pointing to your site.’ for well over 72 hours now. I...
View Article“24/7” Business Support? Seriously?
Replies: 3 Hello All, I’m wondering if anyone has had any useful experience working with the “Happiness Team”? Reportedly, they respond within 5 Minutes and the team is 24/7 but I’ve found that the...
View ArticleRequest for Assistance with Domain Detachment
Replies: 1 Dear WordPress Support Team, I hope this message finds you well. I am reaching out to request assistance with detaching my domain from one of my WordPress.com sites. Unfortunately, I cannot...
View ArticleWordPress W9
Replies: 2 Hello, I work for a Texas State agency and we require a W9 from every vendor we purchase from. Is it possible to receive your W9 so we can purchase services from WordPress? Thank you, Mel...
View ArticleAccessing domain information / Change DNS
Replies: 5 I am trying to open my domain settings through wordpress domains and I am getting “Domains are not available for this site.”. The other domains I have work. Is this some sort of glitch? I...
View ArticleSSL Pending
Replies: 2 Hello! I transferred my domain months ago and my SSL still pending and the site simply’s not going on air. What should I do? Thank you so much.
View ArticleWhy no one is answering in live chat support ?
Replies: 19 I have wordpress.com creator plan, and I have some questions related to my hosting plan, and I am trying to contact support staff via live chat from the last 3 days and surprisingly there...
View ArticleEmail link to reset password never arrives
Replies: 2 Dear Community, I know this has been asked multiple times, but I was unable to find any solution for my problem. Unfortunately, I am unable to reset my password to log into my WP account. I...
View ArticleRecovering a domain after account hack
Replies: 1 My WordPress account was hacked and someone took control of a domain that I own. I’ve regained control of my WordPress account, but cannot access the domain that I own. What should I do?
View ArticleOur Happiness Engineers usually respond within 5 minutes*
Replies: 1 Been waiting quite a while with the live chat feature. How am I supposed to get help when WordPress tells me I need to “Contact Us” but no one answers?
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